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Support
For help with your case, payment, or report, email our support team. We respond by email — there is no live chat or telephone support.
General support
Help using Rightvo, understanding your case assessment, or navigating the service.
Payment problems
Issues with checkout, payment confirmation, or unlocking your Complete Case Pack after payment.
Case or report problems
Problems with your saved case, generated report, PDF export, or missing premium content.
Email support@rightvo.com with a brief description of your issue and, if relevant, your case reference number.
Response times
We aim to respond to all enquiries within two working days. Support requests related to an active case or a recent payment are prioritised where possible.